Cancellation & Refund Policy

01How booking works

The basics that the rest of this policy builds on.

• Safari fees are paid in full, in advance, to secure a booking.
• A confirmed booking is tied to the ID submitted at the time of booking and cannot be transferred to another person.
• Zones for Jeep and Canter safaris are allotted subject to availability on the day — we can't commit to a specific zone in advance.

02Confirmed bookings

The rule that applies once your safari permit has been issued.

By completing payment, you're agreeing to this. It's worth building some slack into your travel plans, since a permit — once issued by the forest department — cannot be handed back.

03Tatkal cancellations

Tatkal bookings sit in a queue for confirmation, so a different rule applies before that confirmation comes through.

A Tatkal request doesn't guarantee a permit — it's a same-day or next-day attempt, and confirmation depends on availability. Two situations can come up:

Once a Tatkal booking is confirmed and the permit is issued, it moves into the standard no-refund policy above. Confirmation timelines: Gypsy Tatkal is typically confirmed up to 6 days ahead; Canter Tatkal is confirmed one day ahead for morning slots and same-day for evening slots.

04Monsoon & weather closures

A separate, slightly more forgiving rule for the rainy season.

This doesn't extend to a booking where the permit has already been issued. At that point, the standard no-refund rule applies, weather included.

05Forest department closures

Some things sit entirely outside a booking agent's control.

• The park can be closed by forest officials without prior notice or stated reason.
• Zones 1–5 close every Tuesday; Zones 6–10 close every Wednesday.
• Entry timings are set by the forest department and can change without notice.
• A safari delayed or cancelled for weather is not eligible for a refund outside the monsoon policy above.

Wild Enthusiast is a private eco-tourism agency, registered with the Directorate of Economics and Statistics, Rajasthan. We facilitate bookings — we don't set park rules, and we can't override a forest department decision.

06Fees & price revisions

What the convenience fee covers, and what happens if the government rate changes.

• We charge a convenience fee on top of the government safari ticket price, for handling the booking on your behalf. This typically ranges from ₹1,500 to ₹10,000 per Jeep or Canter booking, depending on season and zone.
• If the government revises safari fees after your booking, or your group has incomplete occupancy, the difference is payable at the park entry gate.
• We'd encourage you to check safari pricing before booking — once a booking is placed, the fees charged aren't open to renegotiation.

07What we can't control

A short, honest list — set here so there's no ambiguity later.

• Wildlife sightings aren't guaranteed. Tigers move through 400+ sq. km of forest on their own schedule, not ours.
• Safari zones are allotted on the day, subject to availability — we can't promise a specific zone.
• Once you've boarded, we're not able to resolve issues like a vehicle breakdown, a guide's conduct, or a safari cut short by the driver — these sit with the park's on-ground operations, not with us.
• Safaris can also be booked directly at the forest department's ticket window, subject to availability, independent of anything we facilitate.

08Questions about a booking

If something about your specific booking isn't covered above, reach out directly.